Discover more in our FAQ
Have a question or comment? Reach out to us.
Support hours: Monday to Friday: 9:00 AM – 5:00 PM | Saturday: 9:00 AM – 12:00 PM | Sunday: Closed
📩 help@decorapy.co.uk
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What delivery options do you offer?
We offer free delivery within the UK. Orders typically arrive in 6–10 business days, and you’ll receive a tracking number once your order has been dispatched. Some items may take a little longer—please check our Delivery Policy for full details.
How can I track my order?
Once your order has been shipped, you’ll receive a tracking number by email so you can follow your package’s journey.
Where do you ship from?
We curate unique home décor items from trusted partners abroad. Orders are processed within 1–3 business days and delivered in the UK within 6–12 business days. You’ll receive a tracking number once your order is on its way via Royal Mail or Evri.
Do you ship internationally?
At the moment, we only deliver within the United Kingdom.
What payment method do you accept?
We currently accept PayPal. You can pay with your PayPal account or use a credit/debit card via PayPal without needing an account.
Can I return an item if I change my mind?
Yes! You can return any item within 14 days of receiving it. Items must be unused and in their original packaging. You’ll need to cover the return shipping unless the item is faulty, damaged, or incorrect.
