Got Questions? We’ve Got Answers

What delivery options do you offer?

We offer free standard delivery within the UK, typically taking 6-10 business days. You'll receive a tracking number once your order is shipped. For products with longer delivery times, please refer to our Delivery Policy. We're working on improving delivery times in the future!

How can I track my order?

Once your order is dispatched, you’ll receive a tracking number via email to follow your order’s journey.

Do you ship internationally?

Currently, we only ship within the United Kingdom.

What payment methods do you accept?

We currently accept PayPal only. You can pay with your PayPal account or use a credit/debit card through PayPal without needing an account.

What should I do if my item arrives damaged or I received the wrong product?

If your item is damaged or incorrect, please contact us at help@decorapy.co.uk within 14 days, and we'll assist you with a refund or replacement. For more details, please refer to our Return and Refund Policy.